1. Client-Initiated Cancellations

If you wish to cancel or reschedule your booking, the following fees apply based on the notice period provided:

• 48+ Hours Notice: 100% refund (less 5% administrative and bank processing fees) or a full credit toward a future booking.
• 24–48 Hours Notice: 50% refund of the total booking value.
• 12–24 Hours Notice: No refund. 50% credit toward a future booking (valid for 6 months).
• Less than 12 Hours Notice / No Show: No refund and no credit. Rescheduling is at the sole discretion of management and may incur additional fees to cover third-party costs.

2. Advanced Bookings (Groups & Packages)

For bookings made more than 15 days in advance:

• 15+ Days Prior to Date: 100% refund (less 5% bank/admin fees).
• 7–14 Days Prior to Date: 50% refund of the total booking value.
• Less than 7 Days Prior to Date: No refund. 50% credit toward a future booking (valid for 6 months).

3. Weather & Unforeseen Circumstances

In the event that we must cancel or cut short an activity due to unsafe weather conditions (e.g., high swells or wind), mechanical failure, or government-mandated closures:

• Primary Option: Flexible rescheduling to a future date of your choice at no additional cost.
• Secondary Option: A 70% refund of the total booking value. (Note: 30% is retained to cover non-recoverable third-party vendor deposits and bank transaction fees).

4. General Terms

• Refund Processing: All approved refunds will be processed within 7–10 business days to the original payment method.
• Third-Party Costs: Please note that certain external costs (such as private boat charters or specialized catering) are committed immediately upon booking and may be non-refundable regardless of the notice period.
• Credit Validity: Any credits issued for future bookings must be redeemed within 6 months of the original booking date.